This Refund & Cancellation Policy explains how cancellations, renewals,
refunds, paid listings, advertising services, and lead-related purchases
may be handled on DockZonal.
Last Updated: September 11, 2026
DockZonal is an online directory and marketplace that helps users discover
and connect with dock builders, contractors, repair companies, installers,
equipment providers, and other dock-related professionals.
DockZonal may offer paid products or services to businesses, including
enhanced listings, featured placement, advertising, promotional services,
subscriptions, memberships, and lead-generation opportunities. The refund
and cancellation terms applicable to a purchase may depend on the specific
product or service purchased.
There is no charge associated with a free DockZonal business listing,
so refunds do not apply to free listings. Businesses may contact DockZonal
regarding corrections, updates, claims, or other listing-related requests
in accordance with our Listing Policy.
DockZonal may offer paid listing upgrades, featured listings, enhanced
business profiles, memberships, subscriptions, or other premium features.
Unless otherwise stated at the time of purchase, you may cancel a recurring
subscription at any time. Cancellation prevents future renewal charges but
does not ordinarily provide a refund or prorated credit for the portion of
the current billing period that has already begun. Paid features may remain
available through the end of the applicable paid billing period.
If a DockZonal product or service is offered on an automatically renewing
basis, the applicable subscription may renew at the end of each billing
period unless it is canceled before the renewal date.
The price, billing frequency, and renewal terms presented during checkout
or enrollment will apply to that purchase. Businesses are responsible for
canceling recurring services before the next renewal if they do not wish
to continue.
Payments for featured placement, sponsored listings, promoted profiles,
or other visibility-based services generally become non-refundable once
the purchased placement or promotional service has begun. If DockZonal is
unable to provide a paid promotional service that was purchased, we may,
as appropriate, provide a replacement service, account credit, partial
refund, or full refund.
DockZonal may offer businesses opportunities to purchase, receive, or
otherwise access customer inquiries and project leads.
Unless otherwise stated in the terms applicable to a particular lead
program, a lead fee is generally non-refundable once the lead information
has been delivered or made available to the participating business.
A lead represents an opportunity to contact a prospective customer and
does not guarantee that the customer will respond, request an estimate,
hire the business, complete a project, or generate revenue.
If DockZonal offers paid leads, additional lead-credit or replacement
rules may apply to situations such as materially incorrect contact
information, duplicate leads, leads outside an agreed service area,
or requests that do not reasonably match the purchased lead category.
Any eligibility requirements, reporting deadlines, exclusions, and
available remedies will be governed by the terms of the applicable
lead program.
Advertising purchases, sponsorships, custom campaigns, and other
promotional services may be subject to separate order terms. Once an
advertising campaign has started or advertising inventory has been
delivered, payments are generally non-refundable unless otherwise
stated in writing.
If you believe you were charged incorrectly, purchased a service that
was not provided, or otherwise believe you qualify for a refund, contact
DockZonal with information about the transaction.
Refund requests will be reviewed based on the circumstances of the
transaction, the service purchased, the applicable purchase terms,
whether the service has already been provided, and applicable law.
Approval of one refund does not require DockZonal to approve future
refund requests under different circumstances.
If your DockZonal account provides a self-service cancellation option,
you may use that feature to cancel an eligible recurring service.
Otherwise, contact DockZonal through our Contact Us page and provide
your business name, account information, and the service you wish to
cancel. Cancellation requests should be submitted before the next
scheduled renewal date to avoid another recurring charge.
Canceling a paid listing, subscription, or promotional service does not
necessarily remove the underlying business from the DockZonal directory.
DockZonal may continue to display factual business information as a
standard or unclaimed directory listing in accordance with our Listing
Policy.
If you believe a DockZonal charge was made in error, please contact us
first so we can review the transaction. Nothing in this Policy limits
any rights you may have under applicable law or through your payment
provider.
DockZonal may update this Refund & Cancellation Policy from time to
time as our products, services, billing practices, or legal obligations
change. The updated version will be posted on this page with a revised
“Last Updated” date.
Contact DockZonal and include your business name, the email address
associated with your account or purchase, the service involved, and
a brief explanation of your request.
Please note:
Specific products, promotions, advertising agreements, or lead programs
may include additional refund or cancellation terms presented at the
time of purchase. If those specific terms differ from this general
Policy, the terms presented for that particular purchase will apply,
subject to applicable law.
The Marketplace for Dock Contractors & Services.